Customer Service Manager Cover Letter

Simone W. Milligan
36 McDowell Street. Nashville, TN 37211
Phone: 931-327-2649. Email Address: Milligan456@gmail.com

September 16, 2010

Mr. Michael B. Garrison
Senior Manager HR
XYZ Store
930 F Street, NW
Suite 500
Washington, DC 20104

Dear Mr. Garrison

Having furnishing the best-in-class customer service leadership thereby adding multiple feathers on my cap committed to further expand the professional horizons. To leverage the comprehensive seven years of customer service management experience in effectively dealing with the customer service challenges here is the cover letter plus attached in-depth resume for your kind consideration.

Major professional highlights answering the advertised customer service management requirements at bestjobus.com are as follows:

• Excellent customer service orientation plus customer communication strategies have been the keystone for the fast paced career advancements so far. In fact from working as a customer service representative to the current managerial capacity in the customer service area itself speaks volume about my sound professional credentials together with my passion for furnishing the customer satisfaction.
• The aforementioned passion for delighting the customers has been actually the guiding force so far. It has been consistently motivating me thereby consistently pushing the boundaries of the customer service key performance indicators. Thus I have succeeded in taking care of different parameters measuring same optimally including the number of requests resolved to the mean time taken for its resolution.
• Keeping in view that it is the quality human resources only that add value to customer service area have been in forefront in actively recruiting, training, placing, evaluating and finally compensating as per the best industry standards thereby eliciting the best customer service professionalism from them.
• Moreover periodically have had been evaluating the efficiency of the customer service systems looking for inefficient areas as soon as possible to address the nip in the bud.
• The aforementioned practices and functions resulted in helping me design winning customer service strategies, provide excellence in customer service, customer retention and finally pleasing the customers. Thus it itself explains the reason for being chosen as the customer service professional of the year for 2009 by International Customer Service Association (ICSA).

Therefore Mr. Garrison I would welcome an opportunity of meeting to better call your kind attention to my suitability and extent of contribution that can be extended from day one on account of so far demonstrated career accomplishments. Hence I’ll be calling in next few days to schedule a meeting as per your convenience and suitable hours. Of course until then for want of more information/query I can be contacted through any of the above mentioned communication channels.

Thank you for kind attention and time.

Sincerely
Simone W. Milligan