Business Apology Cover Letter

6B Apparel Inc. (USA)
810 B-Los Angeles. CA 91104
Phone (214) – 622-6555. Fax- (214) – 622-6556
6bapparel.com  

June 16,2010

Mr. Darien S. Koeing
Store Manager
45-Bi State Plaza
New Jersey 07676

Dear Mr. Koeing

The whole idea of the letter is to communicate our wholehearted apologies for all the inconvenience that you have gone through as a result of delivery of the defective goods for the purchase order number AP-234567 last week. We can comprehend the hard time that you and your customers had in the last a couple of days as a result of the unacceptable standard shipped products.

The very same act has had also given a setback to our brand’s credibility and trust that we have been fortunately receiving since last fifteen years continuously.  Thus to reaffirm the trust we have already taken the plunge of working out your order with the assistance of the additional staff members. Hence you can hope to get the delivery of the desirable product by the end of the current week.

Meanwhile we asked the shipper to collect the defective stock from your warehouse to make the room for the new stock meeting the standards of class and perfection for which we are known for. Again before winding up herein we consider apologies as a glue of life that has the capacity to repair anything. Thus we are committed to deliver the finished stock in the time frame as mentioned above.

Looking forward to share the business and professional relationships with as warmth as in the past in the mutual interests. Meanwhile if you have any further idea to fix up the problem on an interim basis we will be more than pleased to do in any manner whatsoever acceptable to you.

Sincerely

Nicole H. Moss
Customer Service Manager